FAQ - Discover Canadian
Your Questions, Answered Honestly. 🇨🇦❤️
Everything you might want to know about Canadian Wellness Box before placing your first order.
We know trying something new can come with questions, especially when you’re not entirely sure what’s going to show up at your door!
We believe in being open about how our business works, what you can expect, and why we do things the way we do.
So, let’s get into it!
Getting to Know Canadian Wellness Box
What exactly is Canadian Wellness Box?
Canadian Wellness Box is a way to discover products from Canadian entrepreneurs and small businesses, delivered right to your door.
We work with makers and businesses from across Canada, bringing their products together in one box so you can experience brands you might never have come across otherwise.
Some products might be familiar, while others could become your new favourites.
And that’s really what we’re hoping for!
What’s the difference between the Discovery, Signature and Collective Boxes?
We offer three everyday box options because we know everyone has different budgets.
- Discovery Box — $39: A smaller introduction to Canadian products and businesses.
- Signature Box — $59: A larger box with more products to discover.
- Collective Box — $74: Our largest everyday Wellness Box experience.
No matter which box you choose, the idea is the same: helping you discover Canadian businesses and the products they’re creating.
Will I know what’s inside my box?
Not completely! That’s part of the experience.
We work with different entrepreneurs throughout the year, so what’s inside can change depending on which businesses we’re featuring.
We want opening your box to feel like discovering something new rather than receiving the same products every time.
Why should I buy a Canadian Wellness Box instead of purchasing everything individually?
First of all, it’s about value.
Our goal is to make discovering multiple Canadian products more affordable than purchasing those same items individually at their regular retail prices.
But there’s another benefit.
You don’t have to spend hours searching for different Canadian businesses, paying separate shipping fees or trying to decide what to purchase.
We bring a variety of products together so you can discover several businesses in one experience.
And sometimes the product you never would have thought to buy becomes the one you love most.
What if I receive something I don’t like or won’t use?
That’s completely okay!
Not every product is going to be everyone’s favourite, and we don’t expect it to be.
Here’s something we always encourage people to do: share it!
If there’s something in your box that isn’t quite right for you, consider passing it along to a friend or family member who might absolutely love it.
Maybe you’ll introduce someone to their next favourite Canadian product!
We recommend sharing products that are unopened and safe for someone else to use.
Love it? Keep it. Not for you? Share it.
Either way, another Canadian business has the opportunity to be discovered.
Are all your products Canadian-made?
Our focus is supporting Canadian entrepreneurs and businesses.
We work with businesses from across Canada, including those making their products here and Canadian-owned brands that may source certain ingredients, materials or manufacturing services elsewhere.
We believe in being transparent about that distinction. If you have a question about where a particular product is made, just ask!
Ordering & Discover Canadian Experiences
Do I need a subscription to purchase a box?
Absolutely not!
You can purchase a single Canadian Wellness Box whenever you like.
We don’t require subscriptions, and we don’t automatically renew your order.
You decide when and how often you’d like to purchase.
What are the 3-Month and 1-Year Discover Canadian Experiences?
We created these options for people who want to continue discovering Canadian businesses throughout the year.
3-Month Experience: Receive three Canadian Wellness Boxes delivered over three consecutive months. Enjoy a small discount compared to purchasing each box separately, and the convenience of paying upfront.
There’s no subscription and no automatic renewal.
1-Year Experience: Receive six Canadian Wellness Boxes over 12 months, with a new box arriving every other month. You pay for five boxes, and your sixth box is FREE!
Shipping is included in your prepaid price, with a $10 flat-rate shipping charge at checkout for your first delivery.
There’s no subscription and no automatic renewal.
Why choose a prepaid Experience?
There are a few benefits!
You save compared with purchasing the same boxes and deliveries separately, and you don’t need to remember to place another order each month.
It’s also a really lovely gift idea.
Imagine giving someone something they can look forward to receiving over three months or throughout an entire year.
And of course, there’s absolutely nothing wrong with buying an Experience for yourself!
Will I automatically be charged again?
No!
Once your prepaid Experience is complete, there are no additional automatic payments.
If you love it and want to continue, we’d be delighted to have you order again.
But that decision is entirely yours.
Shipping & Delivery
Do you ship across Canada?
Yes! We ship to every province across Canada.
One of the most important things to us is making Canadian businesses accessible to Canadians regardless of where they live.
Why do you charge $10 for shipping?
We would absolutely love to offer free shipping across Canada.
In fact, when we first started, that’s something we really hoped we could do.
But we quickly discovered that shipping a $39 Discovery Box to certain parts of Canada could cost us $25 or more!
As a small business, absorbing those costs on every order simply isn’t sustainable.
So we decided on something we felt was fair: $10 flat-rate shipping across Canada.
The truth is, that $10 often doesn’t cover what we actually pay to ship your box. We cover the difference ourselves.
We want more Canadians to experience products from Canadian entrepreneurs, and keeping shipping affordable is one way we can help make that happen.
Will your $10 shipping rate ever increase?
It might.
Shipping costs can change, and we can’t promise that $10 will always be possible.
But we’re doing our very best to keep it as low as we reasonably can for as long as we can.
Do I pay shipping every time I receive a prepaid Experience box?
No!
With our prepaid 3-Month and 1-Year Experiences, the shipping costs for future deliveries are already included in the prepaid price.
The $10 shipping charge applies at checkout for the first delivery.
After that, you don’t have to pay shipping again for the remaining boxes included in your Experience.
How quickly will my order ship?
Our regular Canadian Wellness Boxes generally ship within 3–5 business days.
Delivery times depend on where you live and the shipping carrier.
Holiday Boxes have a separate delivery schedule, which we’ll explain below.
Personalization & Special Requests
Can I personalize my Canadian Wellness Box?
Absolutely! We love making things personal.
If you’re purchasing a box for someone’s birthday, celebrating a special occasion, or sending a gift just because, let us know!
We’re always happy to hear what you have in mind. We do our best to accommodate special requests. It is not guaranteed, but we definitely try our best.
Can I request specific products or ask not to receive something?
Of course!
Maybe there’s a type of product you’d really love to try.
Maybe there’s something you don’t use, something you’re sensitive to, or a particular product you’d prefer not to receive.
Tell us!
While we can’t guarantee every request, because our boxes depend on the products we have available from our Canadian makers, we’ll always do our best to accommodate you.
For allergies or sensitivities, please contact us before ordering so we can discuss whether we’re able to meet your needs.
How do I send a special request?
It’s easy!
You can leave a note directly with your order on our website, or email us with your order number and let us know what you have in mind.
Whether it’s a personalized message, product preference or special occasion, we’d love to hear from you.
We’re a small business, and there’s a real person behind every box.
Gifts & Holiday Boxes
Can I send a Canadian Wellness Box as a gift?
Absolutely!
Canadian Wellness Boxes make wonderful gifts for birthdays, thank-yous, anniversaries, Christmas, or simply letting someone know you’re thinking of them.
You can send a single box or choose a 3-Month or 1-Year Experience.
Can I divide the products into smaller gifts?
Yes! And we actually think this is a wonderful idea.
You can purchase a box and divide the products into stocking stuffers, teacher gifts, little thank-you presents or individual gifts for friends and family.
It’s a great way to introduce several people to Canadian businesses at once.
What’s special about your Holiday Boxes?
Our Holiday Boxes are designed specifically for holiday gifting.
Each includes products from Canadian businesses, festive touches, a wooden keepsake ornament and a personalized holiday card. We celebrate many holidays throughout the year, such as Mother’s Day, teacher gift boxes, and of course, our holiday boxes. Each box is different and is only offered specific times of the year.
They’re a lovely way to give something a little different while supporting Canadian entrepreneurs.
When do Holiday Boxes arrive?
Our Holiday Boxes are scheduled for delivery December 10–21, 2026, in time for Christmas.
If you have a special delivery request, please reach out. We’ll do our best to accommodate it, although we can’t guarantee every request or an exact arrival date.
Shopping With Confidence
What payment options are available?
We offer secure checkout with multiple payment options.
Available methods are displayed at checkout, including eligible Shop Pay options and instalment payments where available.
What is the Discover Canadian Marketplace?
Our Discover Canadian Marketplace is a separate shopping experience from Canadian Wellness Box.
While our Wellness Boxes introduce you to Canadian businesses through products you can experience firsthand, our Marketplace allows you to shop directly from a growing selection of products offered by Canadian businesses across the country.
From beauty and personal care to clothing, jewellery, home goods, gifts and more, there’s plenty to discover.
You don’t need to purchase a Wellness Box to shop our Marketplace.
Both are part of Discover Canadian, bringing more Canadian businesses and consumers together.
What if something arrives damaged or there’s a problem with my order?
Please get in touch with us!
We want you to have a positive experience, and if something arrives damaged, missing or incorrect, we want to know about it.
Include your order number and, if possible, a photograph of the issue so we can look into it and work toward a solution.
Can I share my Canadian Wellness Box on social media?
Please do! We’d absolutely love that!
If you’ve purchased a box, we’d love to see what you received, what you enjoyed and which Canadian businesses you discovered.
Share a photo, make an unboxing video, tag the businesses featured inside, or simply tell your friends about the experience. Add us as a collaborator to your post! That’s an amazing way to share your experience and bring more awareness to Canadian made products in the businesses that create them.
Those little moments of sharing can make a real difference to a small Canadian business.
And if you’re a maker who has purchased a box before having your own product featured, sharing your experience is a wonderful way to introduce your customers to the community you’re joining.
A Little More About What We’re Building
Why did you start Canadian Wellness Box?
Because there are incredible Canadian entrepreneurs creating products all across this country, and so many of them haven’t had the opportunity to reach the people who would love what they’re making.
We wanted to help change that.
Canadian Wellness Box gives consumers a way to experience those products for themselves, while giving entrepreneurs an opportunity to get their products into more hands.
It’s about creating connections that might not otherwise happen.
What is Discover Canadian?
Discover Canadian is the larger platform we’re building around that idea.
Canadian Wellness Box is one part of it.
We’re also growing a Canadian Marketplace, a business directory and other opportunities to help entrepreneurs introduce their businesses to consumers across Canada.
Everything connects back to one simple idea: helping Canadian businesses and Canadian consumers find each other.
How does my purchase help Canadian entrepreneurs?
Every box purchased gives us another opportunity to introduce products from Canadian businesses to consumers.
But we hope it goes further than opening the box.
Maybe you’ll fall in love with a product and purchase it again.
Maybe you’ll follow the business on Instagram.
Maybe you’ll tell a friend about something you discovered.
Those are the kinds of connections we’re working to create.
And sometimes something as simple as trying a new product can be the beginning of a long-term relationship with a Canadian business.
Still Have Questions?
We’d love to hear from you!
Whether you’re wondering about a particular box, have a special request or simply want to know a little more before ordering, please reach out.
We’re always happy to help.
Thank you for being part of Discover Canadian. ❤️🇨🇦
People first. Product second.
Shop Canadian. Discover more.